Return & Refund Policy
Effective Date: July 4, 2026
Thank you for shopping with Craft Nora. Customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Return Window
We offer a 28-day return policy. You have 28 days from the date you receive your order to request a return.
Return Eligibility
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all original parts, accessories, manuals, and documentation (if applicable).
- Be accompanied by proof of purchase or your order confirmation.
We reserve the right to refuse returns that do not meet these requirements.
Non-Returnable Items
- Gift cards.
- Personalized or custom-made furniture.
- Items marked as Final Sale.
- Products that have been used, damaged by the customer, altered, or returned without their original packaging.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error.
Original shipping charges are non-refundable unless otherwise required by applicable law.
Return Shipping Label
Customers are responsible for arranging and purchasing their own return shipping label unless Craft Nora provides one because the wrong item was shipped or the item arrived damaged or defective.
We recommend using a trackable shipping service, as we are not responsible for returns that are lost during transit.
Restocking Fee
Craft Nora does not charge a restocking fee for approved returns.
Exchanges
We accept exchanges for items that arrive damaged or defective.
If you would like to exchange an item for the same product, please contact our customer support team within the 28-day return period.
Refund Process
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Refunds are processed within 7 business days after approval. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Late or Missing Refunds
If you have not received your refund after the expected processing period, please:
- Check your bank account again.
- Contact your payment provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact our customer support team.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. We will review the issue and work with you to provide an appropriate resolution.
Changes to This Return & Refund Policy
We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with a revised effective date.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us.
Business Name: Craft Nora
Customer Support: 24/7
Business Hours: 9:00 AM – 4:00 PM (GMT -4)
(Monday to Friday)
Phone: +1 (826) 123-1234
Email: support@craftnora.com
Business Address: 43 Fleetwood Rd, Staunton, VA, United States