FAQs

Effective Date: July 4, 2026

Welcome to the Craft Nora FAQ page. Below are answers to some of the most common questions about our products, ordering process, shipping, returns, and payments.

1. What products does Craft Nora sell?

Craft Nora offers a selection of furniture, including dressers, nightstands, chairs, cabinets, and other home furniture designed for various living spaces.

2. What payment methods do you accept?

We currently accept the following payment methods:

  • PayPal
  • Venmo

3. How long does order processing take?

Orders are typically processed within 2–3 business days after payment has been successfully received.

4. What is your daily order cut-off time?

Our daily order cut-off time is 5:00 PM (GMT-8, Pacific Time – US & Canada). Orders placed after this time will begin processing on the next business day.

5. How long does shipping take?

After your order has been processed, the estimated transit time is 6–9 business days.

The estimated total delivery time is approximately 8–12 business days.

6. Which shipping carriers do you use?

Depending on your location and order, we may use one of the following shipping carriers:

  • USPS
  • UPS
  • FedEx
  • DHL

7. Can I track my order?

If tracking information is available from the shipping carrier, it will be provided after your order has been shipped.

8. What is your return policy?

We offer a 28-day return policy. Items must be returned in their original condition and packaging. Please review our Return & Refund Policy for complete details.

9. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error.

10. How long does it take to receive a refund?

Approved refunds are processed within 7 business days. Your bank or payment provider may require additional time before the refund appears in your account.

11. What should I do if my item arrives damaged or incorrect?

Please contact our customer support team as soon as possible. We will review the issue and work with you to provide an appropriate resolution.

12. Can I cancel or modify my order?

If you need to cancel or modify an order, please contact us as soon as possible. We will do our best to assist you if your order has not yet entered the shipping process.

13. How can I contact Craft Nora?

You can contact our customer support team using the information below.

Contact Us

Business Name: Craft Nora

Customer Support: 24/7

Business Hours: 9:00 AM – 4:00 PM (GMT -4)

(Monday to Friday)

Phone: +1 (123) 123-1234

Email: support@craftnora.com

Business Address: 43 Fleetwood Rd, Staunton, VA, United States